9th March 2009


There are still places available on the Shropshire Birthdays training event on 18th March at the Shropshire Hills Discovery Centre in Craven Arms.

If you work in tourism, hospitality, leisure, visitor attractions, police, transport and any other visitor service, this half-day course is for you!

2009 is a big year for Shropshire. Four big birthdays will be attracting visitors from all over the world: They will bring you business if you look after them well.

  • Are you ready for them?
  • Do you want them to be really impressed by your product knowledge?
  • Will they be smiling about your fantastic customer service?
  • Will you be able to enthuse about Housman, Darwin, William Penny Brookes and Abraham Darby's fantastic achievements?

To make sure you and your staff can exceed visitor expectations, sign up now for a Shropshire Changes the World programme which covers:

  • How to impress your visitors with good product knowledge
  • Creating a positive impression to encourage repeat business
  • The most effective ways of communicating with visitors, especially from overseas.
  • Giving Service Excellence.
  • Being a Shropshire Ambassador.

Lively, interactive training by Angelena Boden who has over 25 years international training experience in tourism and for special events, including the Atlanta and Sydney Olympic Games. This programme will focus on Housman but will include key information on the other birthdays.

Book for either a morning  (9.30 - 13.00) or afternoon (13.30 - 17.00)  place on Wednesday, March 18th at the Shropshire Hills Discovery Centre, Craven Arms.

Contact Angelena Boden on 07834 735403 or by email: peoplecomefirst@hotmail.com   to reserve your place.

Sponsored by the Shropshire and Telford Destination Management Partnership.

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